Refund policy
Refund & Resolution Policy
At SoLoud Seeds, we stand behind our products and strive to provide exceptional customer service. Due to the nature of our products, all seed sales are final.
📦 Returns
We do not accept returns of seeds or other products once an order has shipped.
If your order arrives with an incorrect item or a product that was damaged prior to shipment, please contact us within 7 days of delivery so we can review your claim.
💳 Refunds
SoLoud Seeds does not provide refunds for:
- Shipping delays
- Carrier delays
- Lost or misdirected shipments
- Customs delays
- Customs inspections or seizures
- Import restrictions
- Damage occurring after shipment
- Germination-related claims
- Orders refused by customs or local authorities
- Third-party carrier errors outside of our control
🛠 Resolution Policy
If SoLoud Seeds determines that a shipping or germination issue qualifies for assistance, any remedy shall be determined solely at the discretion of SoLoud Seeds.
At our sole discretion, we may:
- Replace the value of the order with comparable SoLoud Genetics branded products.
- Allow reasonable time to work directly with the original breeder regarding a product or germination concern.
- Offer another remedy that we determine to be appropriate under the circumstances.
Third-Party Breeder Products:
Purchases containing products from third-party breeders are made at the customer's own risk. Replacement or reimbursement of third-party breeder products is not guaranteed.
🤝 Customer Resolution Process
Customers agree to contact SoLoud Seeds and provide us with a reasonable opportunity to resolve any concern through the resolution process described above before initiating a payment dispute, chargeback, or claim with a bank, credit card issuer, or payment provider.
For certain orders, SoLoud Seeds may request written confirmation of these terms before shipment. Orders may be canceled prior to shipment if such confirmation is not received.
❌ Order Cancellations
Orders may be canceled prior to shipment. Once an order has been shipped, all sales are final.
✉️ Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us at: