Privacy Policy

This Privacy Policy explains how SOLOUD LLC collects, uses, discloses, stores, and protects personal information when you visit SoLoudSeeds.com, place an order, contact us, or otherwise interact with our business.

Last updated: July 30, 2026

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1. Business Information and Definitions

This website is operated by SOLOUD LLC. SoLoud Seeds and SLG are names used in connection with products, services, branding, sales, communications, and other business operations conducted by SOLOUD LLC.

Throughout this Privacy Policy, the terms “SOLOUD LLC,” “SLG,” “SoLoud Seeds,” “SoLoud,” “we,” “us,” and “our” refer to SOLOUD LLC and its applicable business names, brands, owners, officers, employees, representatives, contractors, affiliates, and service providers, as the context requires.

References to “you,” “your,” “customer,” or “visitor” mean the person who visits our website, places an order, receives a product, contacts us, subscribes to communications, or otherwise interacts with our business.

This is a mailing address only. Do not send products, returns, identification documents, or other packages without prior written authorization.

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2. Personal Information We Collect

The information we collect depends on how you interact with us. We may collect the following categories of personal information:

Contact and Account Information

• Name, username, account credentials, and account preferences.
• Email address, telephone number, and mailing address.
• Billing address, shipping address, and delivery instructions.
• Information associated with an account, customer profile, or subscription.

Order and Transaction Information

• Products ordered, order dates, quantities, discounts, promotional items, and order totals.
• Payment method, payment status, transaction identifiers, invoice details, refunds, and disputes.
• Shipping method, tracking information, delivery status, customs information, and carrier records.
• Customer-service communications, claim documentation, replacements, and order-resolution history.

Payments are processed by independent payment processors. Through ordinary online checkout, SOLOUD LLC does not receive or store your complete payment-card number or card-security code.

Device and Website Information

• Internet Protocol address, browser type, device type, operating system, and language settings.
• Pages viewed, links selected, search activity, referring website, and approximate location.
• Shopping-cart activity, checkout activity, session information, and interaction with store features.
• Cookie identifiers, advertising identifiers, fraud signals, and similar technical information.

Communications and Submissions

• Emails, messages, forms, reviews, testimonials, comments, and support requests.
• Photographs, videos, germination records, cultivation information, and claim evidence you submit.
• Responses to surveys, promotions, giveaways, or customer-service inquiries.

Verification and Fraud-Prevention Information

When reasonably necessary to evaluate a transaction, prevent fraud, confirm age, verify authorization, or resolve a dispute, we may request:

• Confirmation of the purchaser’s, cardholder’s, or recipient’s identity.
• A photograph or copy of government-issued identification.
• Proof of address or cardholder authorization.
• A screenshot showing the relevant transaction on a payment account.
• Information explaining the relationship between the purchaser, cardholder, and recipient.

Customers may conceal unrelated identification numbers, financial balances, transactions, or other information that is not reasonably necessary for verification.

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3. How We Collect Information

We may collect personal information:

• Directly from you when you submit an order, account, form, message, claim, review, or payment.
• Automatically through cookies, pixels, logs, analytics, and similar technologies.
• From Shopify and other companies that help operate our store.
• From payment processors, financial institutions, and fraud-prevention providers.
• From shipping carriers, customs authorities, and delivery-service providers.
• From marketing, analytics, advertising, and social-media platforms.
• From publicly available sources when reasonably necessary to prevent fraud or verify a business transaction.

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4. How We Use Personal Information

We may use personal information to:

• Operate, maintain, secure, and improve our website and business.
• Create and manage customer accounts.
• Process payments, invoices, orders, refunds, replacements, and store credits.
• Pack, ship, track, and deliver orders.
• Send order confirmations, invoices, verification requests, shipping updates, and service notices.
• Provide customer support, grow assistance, germination guidance, and claim review.
• Confirm identity, age, payment authorization, and shipping information.
• Detect, investigate, prevent, and respond to fraud, theft, unauthorized transactions, abuse, and security incidents.
• Investigate chargebacks, delivery claims, germination claims, legal disputes, and policy violations.
• Manage inventory, purchasing, promotions, discounts, and customer eligibility.
• Personalize products, advertisements, recommendations, and website content.
• Measure website performance, traffic, advertising, and customer engagement.
• Send marketing communications when permitted by law or with your consent.
• Maintain business, accounting, tax, legal, fraud-prevention, and compliance records.
• Comply with law, court orders, subpoenas, government requests, and regulatory requirements.
• Establish, exercise, or defend legal rights and claims.

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5. Shopify and Store Hosting

Our online store is hosted and supported by Shopify. Shopify provides the commerce platform that allows us to display products, operate checkout, manage orders, communicate with customers, and provide store functionality.

Shopify may collect and process personal information when you visit our store, use Shopify consumer services, create or use a Shop account, submit an order, or interact with store features.

Shopify may process information as our service provider, processor, or independent business depending on the service and circumstances.

View Shopify Consumer Privacy Policy

Visit Shopify Privacy Controls →

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6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, server logs, and similar technologies.

These technologies may be used to:

• Keep the website, account features, shopping cart, and checkout functioning.
• Remember preferences and shopping-cart contents.
• Maintain security and detect suspicious activity.
• Measure website traffic, performance, and advertising results.
• Understand how visitors use our website.
• Personalize website content, recommendations, and marketing.

Some cookies are required for store functionality. Others may be controlled through our cookie banner, Shopify privacy settings, your browser, or your device settings.

Blocking cookies may affect account access, shopping-cart functionality, checkout, fraud screening, or other website features.

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7. Analytics and Advertising

We may use analytics and advertising services to understand website activity, improve our store, measure marketing performance, and present relevant advertisements.

These services may collect device information, cookie identifiers, approximate location, browsing activity, order activity, and interactions with advertisements or website content.

Depending on our active store configuration, these providers may include Shopify, Google, Meta, email-marketing services, social-media platforms, and other analytics or advertising partners.

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8. Marketing Communications

We may send marketing communications about products, releases, restocks, promotions, educational content, and business updates when you subscribe, consent, or when otherwise permitted by law.

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent us from sending transactional communications, including order confirmations, invoices, verification requests, shipping updates, claim correspondence, or policy notices.

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9. When We Disclose Personal Information

We may disclose personal information to companies and individuals that help operate our business, including:

• Shopify and ecommerce technology providers.
• Payment processors, banks, card networks, and financial institutions.
• Fraud-prevention, identity-verification, and security providers.
• Shipping carriers, postal services, customs authorities, and fulfillment providers.
• Email, messaging, customer-support, and marketing providers.
• Website-hosting, cloud-storage, analytics, and information-technology providers.
• Accountants, insurers, attorneys, consultants, and professional advisers.
• Original breeders, suppliers, or distributors when necessary to investigate a product or germination claim.

We may also disclose personal information:

• When you direct us or consent to the disclosure.
• To complete a transaction, shipment, refund, replacement, or customer request.
• To investigate fraud, theft, abuse, chargebacks, unauthorized payments, or policy violations.
• To payment processors, banks, carriers, insurers, investigators, or legal authorities in connection with a dispute or claim.
• When required by law, subpoena, court order, warrant, regulatory request, or legal process.
• When reasonably necessary to protect customers, cardholders, our business, our rights, or public safety.
• In connection with a merger, acquisition, financing, restructuring, asset sale, or transfer of some or all of our business.

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10. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include the use of advertising cookies, pixels, or identifiers that disclose information to advertising or analytics partners.

Where required, you may opt out of qualifying data sales, sharing, or targeted advertising through our cookie banner, Shopify privacy controls, a privacy opt-out link displayed on our website, or by contacting us.

We do not knowingly sell or share personal information belonging to individuals under 21 years of age for targeted advertising.

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11. Fraud Prevention and Verification Records

We may review and retain information associated with suspected fraud, payment authorization, billing and shipping mismatches, identity verification, suspicious orders, chargebacks, customer claims, or abuse of our policies.

Verification information is used for legitimate business purposes such as confirming authorization, preventing fraud, protecting customers and cardholders, resolving disputes, complying with payment-provider requirements, and maintaining legal records.

Verification records may be disclosed to payment processors, banks, card networks, carriers, insurers, attorneys, investigators, law enforcement, courts, or government authorities when reasonably necessary to investigate or respond to a transaction, dispute, claim, suspected crime, or legal obligation.

Customers should not submit Social Security numbers, complete banking credentials, complete payment-card numbers, card-security codes, passwords, or unrelated financial information.

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12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete and document transactions.
• Provide customer support and process claims.
• Maintain accounting, tax, shipping, inventory, and business records.
• Prevent fraud, repeated claims, unauthorized transactions, and policy abuse.
• Respond to chargebacks, disputes, legal claims, audits, and regulatory obligations.
• Enforce agreements and protect legal rights.

Retention periods vary based on the type of information, the reason it was collected, payment-provider requirements, contractual requirements, applicable limitation periods, and legal obligations.

When personal information is no longer reasonably necessary, we may delete it, anonymize it, aggregate it, or securely retain it when permitted or required by law.

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13. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include secure ecommerce systems, access restrictions, authentication controls, fraud screening, payment tokenization, secure service providers, and limited access to verification information.

No website, database, email, transmission method, or storage system can be guaranteed to be completely secure.

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14. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request confirmation of whether we process your personal information.
• Request access to personal information associated with you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain personal information.
• Opt out of qualifying data sales, sharing, or targeted advertising.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing where applicable.
• Appeal a decision concerning a privacy request where required by law.
• Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

These rights are not absolute. We may retain or continue to process information where reasonably necessary to complete transactions, provide requested services, detect fraud, maintain security, comply with law, resolve disputes, enforce agreements, or establish and defend legal claims.

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15. How to Submit a Privacy Request

To submit a privacy request, email:

Submit a Privacy Request

Please include:

• Your full name.
• The email address associated with your account or order.
• Your order number, when relevant.
• The privacy right you wish to exercise.
• The state or country where you reside.

Before completing a request, we may need to verify your identity and authority to make the request. Verification may require matching information already maintained in our records.

An authorized agent may submit a request where permitted by law. We may require proof that the agent is authorized to act for you and may contact you directly to confirm the request.

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16. Account and Order Information

You may be able to review or update certain account information by signing into your customer account.

To correct an order address or contact detail, contact us promptly. We cannot guarantee that information can be changed after an order has entered processing, been packed, or been transferred to a carrier.

Deleting an account does not necessarily delete transaction, fraud-prevention, shipping, tax, legal, or dispute records that we are permitted or required to retain.

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17. Children and Age Restrictions

Our website, products, and services are intended only for adults who are at least 21 years of age, or older where required by applicable law.

We do not knowingly collect personal information directly from anyone under 21 for the purpose of selling products or providing customer accounts.

If you believe a person under 21 has provided personal information to us, contact us so we can review and take appropriate action.

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18. International Visitors and Data Transfers

SOLOUD LLC is located in the United States. Shopify and other service providers may process or store information in the United States, Canada, or other countries where they or their service providers operate.

Privacy and data-protection laws in those countries may differ from the laws in your country.

When required, Shopify or other service providers may use approved contractual, legal, or organizational safeguards for international data transfers.

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19. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, breeders, shipping carriers, social-media platforms, or other external services.

We do not control and are not responsible for the privacy, security, content, or conduct of third-party websites and services.

Review the privacy policies of third parties before submitting personal information to them.

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20. Privacy Preference Signals

Some browsers and devices allow you to send Global Privacy Control, Do Not Track, or similar privacy-preference signals.

Where required by applicable law and supported by our website technology, we may recognize qualifying browser-based opt-out preference signals.

Responses may vary depending on your browser, device, location, Shopify configuration, and active service providers.

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21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, service providers, products, legal obligations, or regulatory requirements.

The updated policy will be posted on this page with a revised “Last updated” date.

When required by law, we may provide additional notice or request consent before materially changing how certain personal information is used.

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22. Contact Us

Questions, complaints, or privacy requests may be directed to:

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Related Policies and Resources

 Terms of Service Shipping Policy Refund Policy Payment Options Contact Us  Quality Assurance